novelraw Chapter 157 Centralized Signing 2
Chapter 157 Centralized Signing 2
Chapter 157 Centralized Signing 2
"Go, get busy, don't be idle." After Mu Chen finished speaking, he waved everyone away.
He himself found a computer and printed out a large stack of circulation orders.
The list is very simple, that is, the name, room number, signing area, bank area and other information are on it.
Every customer comes and takes a chapter to fill in.
It wasn't until about eleven o'clock at noon that Mu Chen breathed a sigh of relief. The eight of them typed subscription books together, and it seemed that they had already typed more than 200 copies in the morning, which was far from enough.
"Go ahead, everyone. I'll treat everyone to dinner at noon." Muchen said with a smile.
It's nothing more than a few hundred dollars, but it can calm people's hearts.
"Nice!" Everyone laughed.
"How is it? Are you done?" At this moment, Zhou Yang walked behind Muchen and asked softly.
Mu Chen nodded slightly, "It's all been arranged, and now I'm typing the subscription form, it may take a while."
Looking at the busy figures of the crowd, Zhou Yang smiled in relief.
"Okay, at 01:30 in the afternoon, the bank and the financial side will come over. I asked them to postpone the time for the Caigang side, and the signing will start at two o'clock." Mu Chen said in the morning that it was too late, so he had to I discussed it with the other side and came back in the afternoon.
"Okay." Mu Chen also guessed that it was probably Zhou Yang who said hello, otherwise the sales department is probably overcrowded now.
"How to solve the lunch?" Zhou Yang came out with a meal, and asked when he saw that everyone was still busy.
Mu Chen shook his phone, and there was information about takeaways on the page.
"Okay, then you can order for them, order a few more, and ask me to reimburse you when the time comes." Zhou Yang nodded slightly, Mu Chen's work really made him worry-free.
"By the way, Manager Zhou, when the time comes to sign a contract, what will you give as a gift? They were all suitcases before, but there weren't that many. I just ordered with Xu Zhiyuan, and there are only more than 100." Mu Chen asked.
Zhou Yang pondered for a while, "What else is there besides the suitcase?"
"The others are some electronic products, but there are not many in stock. If the delivery is different, it is inevitable that customers will compare. It is not poverty but inequality." Mu Chen expressed his worries.
The value of signing gifts is difficult to keep constant.
A suitcase, and a soybean milk machine, which one is cheaper and which one is more expensive?
In addition, this time it is all owned by the same company, so it is best to do the same to avoid bad influence.
"Then it's still the suitcase. It's okay. There are a lot of things in the company. I'll apply for it and it will arrive tomorrow." Zhou Yang also agreed with Mu Chen's worry.
In fact, I am not afraid of what customers will say, but I am afraid that there will be problems in the customer satisfaction survey.
The so-called customer satisfaction survey is a method that many developers will implement now.
Within one month after the customer purchases a house, the first round of surveys will be conducted, mainly to ask if they have any suggestions or opinions about the company, project, or real estate consultant, or whether the real estate consultant has asked for any additional benefits, etc.
Generally, developers are done in just one round.
However, Jiayang's customer satisfaction survey has three rounds, and the second round is half a year after buying a house.
This round of customer satisfaction mainly examines how the real estate consultants follow up and maintain the owners.
For the company, the cost of new customers is very high, and the accuracy rate is still average.
But the owner is different, the cost is very low, and the turnover rate is still high, so the company also wants to take advantage of it.
And the third round is after handing over the house, asking if there is any dissatisfaction or opinion on the company or the project.
Satisfaction surveys are generally carried out by third-party companies, and then truthfully feedback the customers' true wishes to the developers.
The management can follow up the feedback results and conduct investigations. If there is any improvement, it will be encouraged, and the responsibility will be directly assigned to the person.
The results of the satisfaction survey are linked to the commission of the real estate consultant, the performance of the project management and the bonus of the project as a whole.
Jiayang real estate consultants pay [-]% of the commission, the remaining [-]%, and [-]% after the house is handed over, and the first level is the satisfaction score.
Once the satisfaction score is low, it will be deducted directly.
Leaders are jointly and severally responsible.
For real estate consultants and project management, this satisfaction survey is just looking for trouble.
Customers will be hesitant to buy a house, especially when the market is not good. At this time, sales need to use some coercive means to force customers to close the deal.
In this way, some customers will naturally have opinions.
For the company, the satisfaction survey is the best opportunity to go deep into the grassroots and understand the sales attitude towards customers.
"That's fine." Hearing what Zhou Yang said, Mu Chen was relieved.
"Then I'll go out first, and call me if there is anything to do." Zhou Yang shook his head and realized that it was almost time, so he said.
When Zhou Yang left the sales department, Muchen immediately felt that everyone breathed a sigh of relief.
Although Zhou Yang usually didn't take care of them much, he was the leader after all, and he felt uncomfortable when he was around.
Muchen can also understand.
"Come on everyone, I ordered rice bowls with everyone, and then ordered milk tea. When I got off work in the evening, I was taking everyone to the team building. Of course, I said that when I got off work early, I got off work late. I believe you will also Don't think about going out to eat." Mu Chen said with a smile.
Originally, he wanted to order food, but there were too many people, and some customers would definitely come one after another later, so it was difficult to grasp the time, so it was better to order a rice bowl quickly.
"Thank you, Supervisor Mu." Everyone shouted in unison.
Everyone doesn't know that it is definitely not realistic to order a few dishes for lunch, mainly because it is too slow.
It's not bad to have milk tea with rice bowls. Plus, I pay for it myself from time to time, so I'm naturally happy.
"Come on, hurry up." Mu Chen said with a smile.
"The people in the signing area must ask the customer to check the information on the subscription form. Don't wait until everything is done and the customer leaves to find out that the information has been filled in wrongly. Then it will be a troublesome thing again." Mu Chen deliberately reminded.
Each subscription form needs to enter the customer's name, ID number, address, mobile phone number, room number, area and other information in advance, and then print it out and sign it to the customer.
He is a person who is particularly afraid of trouble. He would rather prepare the company well in advance, and at worst be more detailed, and he is not willing to waste time to make up for it later. That is the most troublesome thing.
"It's finally finished." Following Xu Zhiyuan's stretching, as if a chain reaction had been triggered, everyone stretched at the same time.
Staring at the computer for several hours without moving, inputting customer information, and checking them one by one, not to mention dry eyes, the most important thing is back pain.
"It's over, let's have a meal and rest, there's still work to do later." Mu Chen looked at the time, and it seemed that he could take a rest.
(End of this chapter)